Full payment is required upon receipt of goods or files, unless we have agreed in writing to provide a credit account. Credit account payment terms are net 14 days unless otherwise agreed upon in writing. Overdue accounts are subject to a 2% per month late fee.
Once a quote becomes an order, the client is responsible for any re-stocking fees incurred by a subsequent change in choice of paper and/or other job components.
Unless otherwise agreed in writing, all outside purchases as requested or authorized by the client are chargeable.
All quotes are good for 30 days, prices as stated for printing items are as per the description on the quotation or advertised special. Advertised specials are good for 2 weeks after date of publication, unless otherwise stated.
Design and programming fees are approximate, as they are subject to time and difficulty of each individual project along with any client changes. We reserve the right to adjust our prices should circumstances change that are beyond our control and effect our costs. All estimates are subject to the sight of job and we reserve the right to adjust our charges should work not be as specified on our estimates.
Our estimates are approximate only: we do our best to provide an educated guess on how long your project will take, but actual services rendered will be billed. All fees and expenses presented to the client are Estimates only. Estimates may fluctuate (up or down) depending upon the adjustments and considerations made that cause changes to the project(s). Final fees and expenses shall be shown when invoice(s) is rendered.
You will be advised in advance of an increase: The Client’s verbal or written approval shall be obtained for any increases in fees or expenses that exceed the original estimate by 15% or more. Time estimates for deliverables are subject to client provision of materials for said job as per the deadlines agreed upon at the project outset. Rush fees apply for late deliverables if there is no subsequent extension of project deadlines. See Rush Fees.
We do not read and verify the truthfulness, honesty and legality of any material we create for you and should the content of your print job or website result in any court action or prosecution or liability of any kind then the responsibility is entirely yours and you agree to indemnify us fully should we incur any costs or damage in this respect.The client also warrants that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone’s right to privacy or other personal or economic rights. The client will, at the client’s sole expense, promptly and thoroughly defend ITG in all legal actions on these grounds as long as ITG promptly notifies the client of the legal action and gives the client reasonable time to undertake and conduct a defense. ITG reserves the right to use its sole discretion in refusing to print anything deemed illegal, libelous, scandalous, improper, or infringing upon copyright law.
The client warrants that the subject matter to be printed is not copyrighted by a third party. The client also recognizes that because subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The client further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the client agrees to indemnify and hold Premier harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided.
DIGITAL ASSET PRACTICES
1. Archiving: ITG archives all electronic material for a period of 5 years at no charge.
2. Versions: All files should be clearly labelled and dated with relation to their use. Old versions or unnecessary files should be deleted or erased from transportable media intended for use by ITG. Properly sized and marked hard copies or laser proofs of those files should accompany the project. Costs incurred by the mistaken use of improperly outdated files will be the responsibility of the provider of those files.
3. The setting and communicating of copyright guidelines and usage guidelines for original images or files are the responsibility of the client.
4. Copies of original files given by the client to ITG remain the property of the client.
5. The amended file created by ITG to achieve an end result or product, will remain the property of the client, provided the client’s account is paid in full.
Short notice projects and changes will incur Rush Fee charges.
If a request is made for an entire project to be completed in 24-48 hours or less from the time we receive all materials for that project, and it is agreed we can complete the project in that time (some projects of course need more time simply because of the size of the project), a Priority Service fee of an additional 50% will be applied to the labor fees.
Any project which is mandated for completion and delivery in advance of the projected deadline OR has been modified so as to require more time and the target date cannot be changed, will be subject to a 50%-100% Rush Fee.
Same day design services: Priority Service fees of an additional 50% to the labor fees will apply. Rush services may also effect costs of pre-press and printing materials.
A colour proof is used to simulate how the printed piece will look. Because of differences in equipment, paper, inks, and other conditions between colour proofing and production press room operations, a minor variation in colour between proofs and completed jobs can occur.
ITG will submit prepress proofs for the client’s review and approval for jobs when agreed upon. Corrections will be returned to ITG on the proof, together with a an email indicating that the job is “OK as is”, “OK with changes”, or requires “proof of changes”. Until the proof is returned, no additional work will be performed. ITG will not be responsible for undetected production errors if:
• proofs are not requested by the client;
• the work is printed per the client’s OK;
• requests for changes are communicated orally.
Unless we are being specifically asked and paid to get involved with artwork we are not able to edit or verify your computer files free of charge. If you submit your own computer artwork for print then you must verify it yourself before sending it to us. We do not proofread camera ready artwork, but if we catch an error we will let you know. Ultimately all we guarantee is that it will be printed to a good commercial standard. Any work on your files will be billed.